Could you repeat that?: A Case on Active Listening and Documenting Business Processes

Janet Jones Renee Olvera
Abstract
The purpose of this case is to provide students an opportunity to practice active listening skills to understand a revenue cycle transaction process and to use that understanding to create a process narrative and document flowchart for a fictitious company, Ogden. As part of the understanding the client’s business process, best practices from the AICPA and the PCAOB indicate that performing a walkthrough provides the best information about the inception, processing and recording of transactions (ASB 2019 and PCAOB 2019). The case is applicable to an undergraduate or graduate accounting information systems or audit and assurance course.
Paper: pdf
This work is licensed under a Creative Commons Attribution 4.0 License.

ISSN(Online): 2770-9779

Frequency: Quarterly

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