Balanced Scorecard in Commercial Banks of Nepal
Dr. Jitendra Prasad Upadyay
Abstract
Background – The Balanced Scorecard translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for strategic measurement and management systems. The scorecard measures organizational performance across four balanced perspectives: a. Finances, b. Customers, c. Internal business processes, and d. Learning and growth.
Purpose – The purpose of the study is to examine the nature and magnitude of the application of BSC of Nepalese Commercial Banks.
Methodology – Due to the specific nature of the research objectives, a descriptive-causal comparative research design has been used.
Findings – Commercial Banks have adequately developed and applied the principle of BSC.
Practical implications – This study has widely tested the four balanced perspectives of BSC to measure the performance of Commercial Banks, which can act as a model for other Nepalese organizations in adopting these four perspectives for evaluating and enhancing organizational performance.