Balanced Scorecard in Commercial Banks of Nepal

Dr. Jitendra Prasad Upadyay
Background – The Balanced Scorecard translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for strategic measurement and management systems. The scorecard measures organizational performance across four balanced perspectives: a. Finances, b. Customers, c. Internal business processes, and d. Learning and growth. Purpose – The purpose of the study is to examine the nature and magnitude of the application of BSC of Nepalese Commercial Banks. Methodology – Due to the specific nature of the research objectives, a descriptive-causal comparative research design has been used. Findings – Commercial Banks have adequately developed and applied the principle of BSC. Practical implications – This study has widely tested the four balanced perspectives of BSC to measure the performance of Commercial Banks, which can act as a model for other Nepalese organizations in adopting these four perspectives for evaluating and enhancing organizational performance.
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This work is licensed under a Creative Commons Attribution 4.0 License.

ISSN(Online): 2768-105X

Frequency: Quarterly

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